★If for any reason, you are dissatisfied with your purchase of ready to ship items, you can return your order for an exchange or refund within 14 days after you have received your order, no questions asked. We offer a refund in full of the original purchase price. Return shipping costs are the responsibility of the buyer.
★If there has been a mistake in your order and you have received an incorrect item, notify us immediately with photo’s of the product you received along with the invoice if you received one, and we will dispatch a new shipment to you immediately, or, issue your a refund. In rare cases when when we are out of stock of an item, a full refund or exchange of equal value will be available.
★For items being returned for a refund or exchange, items must be returned in their original condition or the buyer is responsible for any loss in value. If contents are damaged during return shipping, the buyer is responsible for any loss in value.
★All shipments come with tracking details that can be monitored both through your Order page once your order has shipped out, and the official websites for our shipping carriers. We use USPS, UPS, DHL and FedEx for shipping depending on the items ordered and delivery destination.
★Please expect and prepare for shipping congestion during holiday times.
LOST, STOLEN PACKAGE:
★Common causes of missing packages that are marked “delivered” are from being dropped off at an incorrect address, a neighbors address, or are handed off to another person living in the home or building. Packages can also be stolen from their delivered location. Please be sure to have your packages delivered to a safe location, where they will not be left visible from the road.
★Metavisionaries is not responsible for the replacement or refund of missing packages marked “delivered”.
★If a package has not arrived within its expected delivery time, is considered missing, and tracking information has NOT been updated to “delivered”, the next step is to submit a “missing package” query with the shipping carrier. From there, if the package has not been rerouted to its final destination, or tracking information has not been updated within 48 hours, I can escalate the case and file a claim for a missing package. Refunds and replacements are offered on a case by case basis.